The difference between an IVR experience that proceeds easily through the process of reaching a callers objective is not technology, but design. At NTC our IVR never strands a caller without the option of reaching a live agent trained to assist them.
Nothing is more frustrating to the caller or more damaging to your Company and Product reputation than having a customer lost in telephone limbo.
On the other hand nothing is more efficient, or cost effective than a self guided, easy to understand self service system.
NTC gives you the best of both worlds with its advanced IVR programs and services. We can act as your primary IVR provider or as an overflow and peak demand back up to your own in-house program. NTC offers many IVR applications..... NPS, Lead generation, Automated Services, Help lines, FAQ, Health Service Information, Transit information, Airline Updates and Order Status to name a few. NTC also offers Voice Broadcasting..... The ability to send out thousands of calls communicating time critical information.