Because the Customer Experience is central to everything that NTC does we have a Customer Experience program that works hand in hand with our sales quality & coaching programs allowing us to deliver an exceptional Customer Experience on your behalf.
A robust sales quality program is included as part of the NTC Customer Experience program which is scoped according to your specific campaign and program requirements. Our programs work via a combination of call assessments and direct agent coaching feedback to ensure continuous agent development and optimal skill set.
When it comes to Customer Experience we ensure that the golden rule of “treating others as how you would want to be treated” is followed at all times.
NPS (Net Promoter Score)
The best guide in determining our overall levels of direct Customer service delivery is via a Net Promoter Score (NPS) program which has now become the benchmark performance measure across many Customer facing industries and market sectors.
Our NPS program acts as a critical link between our sales quality and coaching programs and allows for direct tracking and measurement of Customer ratings and more importantly the verbatim provided by them allows us to provide pin-point specific agent coaching requirements.
Sales Campaign Management
Whether it’s a direct face to face, inbound or outbound campaign you need NTC Voice Solutions to manage you can be assured that our team will strategise the campaign diligently to ensure that the highest possible return along with the best possible Customer Experience.
With years of sales and call centre experience behind us you can be confident that NTC Voice Solutions will be able to deliver the results that you are looking for.
Sales Quality Program
A rigorous sales quality program is included as part of the NTC Voice Solutions Customer Experience program and will be tailored according to your specific campaign and business requirements. Our programs work via a combination of call assessments and direct coaching feedback to ensure continuous agent development and optimal skill set